Cancellation & Refund Policy
Order Cancellation
- Before Shipping: Orders can be canceled without penalty before they have been shipped. Please contact our customer service team as soon as possible to cancel your order.
- After Shipping: Once an order has been shipped, it cannot be canceled. You may return the item after delivery following our return policy.
Return Policy
- Eligibility: Items must be returned within 7 days of delivery, unused, and in their original packaging. Certain items, such as perishables or customized products, are non-returnable.
- Process: To initiate a return, please contact our customer service team with your order number. You will receive instructions on how to return your item.
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.
Refund Policy
- Processing: Refunds will be processed within 5-7 business days after we receive the returned item and confirm its condition.
- Payment Method: Refunds will be issued to the original payment method used during purchase.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition).
Exchange Policy
- Defective Products: If you receive a defective or damaged product, you may request an exchange. Please contact our customer service team within 48 hours of delivery.
Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please contact us at sre34604@gmail.com.