FREQUENTLY ASKED QUESTIONS
Last Updated on August 12, 2024
If you have any questions or need assistance, you can reach out to our customer service team via the Contact Us page on our website, call our customer support hotline, or email us at sre34604@gmail.com. We’re here to help!
To cancel or modify your order, please contact our customer service team as soon as possible. If your order hasn’t been processed or shipped, we’ll be able to assist you with the changes. Once the order is shipped, cancellation or modification may not be possible, but you can still return the item after delivery according to our return policy.
To return a product, please visit our Returns page and follow the step-by-step instructions. You’ll need to provide your order number and reason for return. Once your return request is approved, we’ll provide you with a return shipping label. Please ensure the product is in its original packaging and condition. After we receive and inspect the returned item, we’ll process your refund or exchange.
Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 3-7 business days. You can track your order for a more accurate delivery estimate once it’s shipped. Expedited shipping options are also available for faster delivery.
We offer several shipping options to meet your needs, including:
- Standard Shipping: Typically takes 3-7 business days.
- Expedited Shipping: Delivery within 1-3 business days for faster arrival.
- Same-Day Delivery: Available in select areas for orders placed before a certain time.
- Free Shipping: Available on eligible orders or during special promotions.
You can choose your preferred shipping method during the checkout process.
Yes, all our electronic appliances come with a manufacturer’s warranty, typically ranging from 1 to 5 years depending on the product. This warranty covers manufacturing defects and issues that arise during normal use. Additionally, we offer extended warranty options for extra coverage beyond the standard warranty period. Please refer to the product’s warranty information for specific details.
To cancel or change your order, please contact our customer service team as soon as possible. If the order hasn’t been processed or shipped, we’ll assist you in making the necessary changes or canceling the order. Once the order has been shipped, cancellation or modification may not be possible, but you can still return the item according to our return policy once it’s delivered.
We accept a variety of payment methods including credit/debit cards, net banking, and popular e-wallets.